Impeccable Awareness

Customer Experience Tip #889

“For irritating problems, the complaint rate is almost always below five percent — a 20:1 ratio, even in B2B environments. If you question these ratios, review the last five problems you recently encountered as a customer, and consider how often you pick your battles and not complained at all.” –John Goodman, Vice Chairman, CCMC

CLICK to ENLARGE

CLICK to ENLARGE

Join the Conversation (Reply below)

Speak Your Mind

*