Customer Experience Tip #1058
Don’t shoot the messenger. When a customer provides you with unfavorable feedback, consider that they are often representing a number of others who are equally as affected by a possible flaw in your system or your customer experience. In other words, that person may be sharing something with you that 50 other people would not or could not. You’ll learn nothing from becoming defensive. Instead, be open to the feedback, apologize, and be ready to make adjustments where needed.