Impeccable Communication

Customer Experience Tip #1152

Are you trying to choose between calling or e-mailing that customer with a unique challenge? You can (and often should) do both. Make the call, help that customer resolve their issue, then follow it all up with a summary via e-mail. It’s not a big investment of time but your competitors aren’t willing to do this … which gives you the edge that your customers desire and appreciate.

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