Impeccable Listening

Customer Experience Tip #1188

“Listening is a hugely powerful form of attention. It’s presence. And if you are really listening, you are genuinely curious. And you are open to be surprised and changed by what comes back at you. So compassion is not necessarily about agreeing with somebody else. It’s not even necessarily about liking them. It is about making a choice to honor their humanity.”

–Excerpted from NPR’s TED Radio Hour interview with Krista Tippett

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