Impeccable Values

Customer Experience Tip #1340

Heard of “Selective listening?” We mustn’t exercise “Selective service.” In other words, if you’re going to commit to a culture of remarkable service experience, then this must be practiced internally (amongst team members) as much as it is externally (with customers). We shouldn’t be living two separate lives when it comes to service and the experience we’re creating for others – that is not a sustainable model.

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