Impeccable Scheduling

Customer Experience Tip #1388

Instead of e-mailing the message, “When’s a good time for our call?” offer up 3 time/date options. As a result, you will eliminate the typical back-and-forth, get a quicker response (even if none of your proposed times work), and remove the majority of the critical thinking from the other party … especially critical when that other party is your customer or client.

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