Impeccable Perspective

Customer Experience Tip #1472

When your coworkers arrive on Monday and complain about a customer experience they endured over the weekend, discuss how you can ensure — as a team — that nothing like that would happen within your own organization … to your customers and clients.


  1. Love it. We very seldom make the whole Golden Rule connection between our experience w/ other customer service reps and the way we deliver our experience.

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