Impeccable Rules

Customer Experience Tip #1567

The only thing worse than saying, “That’s our policy” is adding “…and that’s been our policy for 19 years!” Policies are rarely created in favor of the customer … which makes them a hot button for most. Instead, ask yourself if you can carry out the spirit of the “law,” without having to necessarily declare the letter of it.

Join the Conversation (Reply below)

Speak Your Mind


This site uses Akismet to reduce spam. Learn how your comment data is processed.