Impeccable E-mailing

Customer Experience Tip #1642

In your away message (auto-responder), you can be short and to the point (“I am out of the office and will be returning on Wednesday.”) or you can warm it up with a little detail. And that little detail matters — Saying “I will be enjoying the four-day weekend,“ isn’t as warm (and humanizing) as saying “We will be taking our little ones to an ice show and visiting with cousins. I hope you will be doing something fun as well! I return to the office on Wednesday and look forward to connecting with you then.“

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