Impeccable Customer Service Tip #659
“May I ask what this is regarding?”
No, actually you shouldn’t be asking this question in most instances. It feels intrusive and as if you’re screening the call (which — let’s face it — you are).
Instead, consider stating/asking (kindly, of course), “I’m glad to see whether she’s available … (pause) … By the way, was she expecting your call this morning?”
Instead of a yes or no, the caller will likely express what the call is regarding.
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