Impeccable Customer Service Tip #766
Oftentimes, after a “fix” has been made, the client is left feeling hopeful — at best — that this fix will be a lasting one. So, what level of follow-through is your standard?
Level 1) “I hope this solution works for you.”
Level 2) “Will you call me and let me know how this solution works for you?”
Level 3) “Would it be okay if I call you within the next 48 hours to check in and be sure that this solution worked for you?”
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