Customer Experience Tip #1030
A little communication goes a long way. You should never go silent, especially when things seemingly go wrong for your customer. Check in, from time to time, to see how they’re doing; how they’re feeling.
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Some of my coaching clients are brilliant with a ton of “technical” skills, knowledge and experience in their specific field of endeavor. Yet when they’re working on the most complex or disruptive issues, they rarely take time to brief their internal or external customers or clients. Your tip is sound advice for them.
At your service, Myron 😉