Customer Experience Tip #1149
Your customers don’t ever want to experience “lip service” when it comes to customer experience. If you’re going to talk about your customer-centric focus as a company — in conversations, on your web site, in your tagline or slogan, etc. — you’d better be demonstrating this consistently enough as a team to be backing it up with your actions. Otherwise, it’s nothing more than a broken promise.
Speak Your Mind