Customer Experience Tip #1401

Remember the “little” people as your business grows. In any successful business, it’s easy to appreciate the clients responsible for considerable amounts of business volume. It’s also easy to forget those clients who took a chance on you in those early days, many of whom are the folks exhibiting great loyalty, and also trust you with their referrals. So, as it turns out, they might not be so “little” after all. Express your appreciation of them — do it for them, do it for your team/culture, and do it for yourself.