Customer Experience Tip #1510
[SERVER] “Oh, you wanted cream with your coffee? You didn’t say that.”
[YOU, THINKING] “You didn’t ask; you didn’t assume I might and bring it along just in case.”
#CustomersDon’tGoToCustomerSchool #AnticipatingNeeds
Engineering the Customer Experience
Join the Conversation (Reply below)
Nick says…
“Steve has helped coach our organization to new heights of client loyalty, sales, and profits. His concepts are digestible and straight forward, which makes it realistic for anyone to implement and achieve great results in their business.”
Nick Friedman, President, College Hunks Hauling Junk
(200+ locations)
Nick Friedman, President, College Hunks Hauling Junk
(200+ locations)
2013-01-03T07:32:03-05:00
https://driventoexcel.com/testimonials/2511/
PJ says…
"His comfortable, positive, yet professional style kept the day moving quickly and brought out the best in all of us as we interacted with and got to know each other better. Almost forgot we were there to learn ... but learn we did!”
PJ Testa, Bare International
PJ Testa, Bare International
2014-11-10T10:47:35-05:00
https://driventoexcel.com/testimonials/5636/
Craig says…
"We hired Steve to help us with customer service training. Steve brings a tremendous energy to each engagement. He is focused on making sure the client has a great result. Steve is one of those rare professionals that really understands the client experience and the importance of it. His gift is helping your people see that too.”
Craig Strent, CEO, Apex Home Loans
Craig Strent, CEO, Apex Home Loans
2015-08-11T06:48:50-04:00
https://driventoexcel.com/testimonials/6253/
Chuck says…
"Steve has guided our team to a new level of quality client care. In addition, I have found Steve to be an invaluable resource for business advice and counseling.”
Chuck Browning, Owner of Browning Pools and Spas
Chuck Browning, Owner of Browning Pools and Spas
2013-01-19T13:13:19-05:00
https://driventoexcel.com/testimonials/2946/
Lisa says…
"Steve is able to inspire thought and creativity to bring everyone into the process of wanting to provide the best customer experiences possible. The workshops are not only informative, but fun as well. This was an amazing employee bonding experience and we can't wait for our next workshop with Steve!”
Lisa Croll, CEO of Vital Edge Solutions
Lisa Croll, CEO of Vital Edge Solutions
2014-11-12T14:20:31-05:00
https://driventoexcel.com/testimonials/5644/
Joe says…
"I highly recommend Steve as a speaker. The content was fantastic, the audience was engaged, and people want him to come back already!"
Joe Caruso, President of the Capital Area Franchise Assoc.
Joe Caruso, President of the Capital Area Franchise Assoc.
2013-01-19T13:24:28-05:00
https://driventoexcel.com/testimonials/2948/
Adam says…
“His instruction resulted in a number of tangible benefits – like higher average orders, increased reorder percentages & new training materials for our staff… But we also notice more positive interactions with clients, improved camaraderie amongst employees & better communication between departments.”
Adam Katzen, Vice President of Nature City
Adam Katzen, Vice President of Nature City
2013-01-02T23:49:09-05:00
https://driventoexcel.com/testimonials/2475/
Bob Burg says…
“I’ve been watching Steve Dorfman and he’s a thought leader in the field of relationship marketing. He’s also a terrific presenter who will ‘raise the roof’ at your company’s next convention. Steve produces results."
Bob Burg, Bestselling Author
Bob Burg, Bestselling Author
2013-01-02T23:46:46-05:00
https://driventoexcel.com/testimonials/2473/
Dr. Alan says…
"Since hiring Steve, not only has our customer experience improved dramatically, but our staff's work experience as well. Steve does it all - soup to nuts - and helps your organization in ways you can't even imagine.”
Dr. Alan Glazier, Shady Grove Eye & Vision Care
Dr. Alan Glazier, Shady Grove Eye & Vision Care
2014-11-12T15:04:22-05:00
https://driventoexcel.com/testimonials/5651/
9
© Copyright 2006 - 2024 Driven to Excel, Inc. • All Rights Reserved • +1-301-996-9147
Everyone should take keyboarding and everyone should train as a dental assistant. Those who don’t simply mess around doing just what was asked without ever preparing for the inevitable contingencies. What if you really do have to type fast and accurately, or really do have to save a job by having the needed tool at hand? Training enhanced by anticipatory preparedness = excellence.
Great points, Carolyn.