Customer Experience Tip #1629
When you’re angry and want to type out an e-mail in that emotional state, follow these steps: 1) Do NOT put anyone’s name in the “To” line; 2) Ask yourself, “Am I reacting … or responding?”; 3) Finish the e-mail and print it out; 4) Read the printed e-mail later that day/the next day; 5) DELETE the e-mail … c’mon, take the high road. #JustDontDoIt
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