Customer Experience Tip #1628
When you’re late for a client meeting, don’t explain, justify, make excuses … and certainly don’t complain about the “thing” that may have been responsible for “making” you late. Instead, simply apologize. Own it. Apologize sincerely. Then move on.
Great point. Not sure how to apologize? Here’s the checklist: https://tonymayo.com/how-to-apologise-and-why/