Impeccable Customer Service Tip #568
When a client asks you about a product or service that your firm does not offer, don’t leave them high and dry. Instead, be ready with a great referral for them and even the willingness to make a favorable introduction.
CLICK to ENLARGE
Steve – The construction business is so full of things that can go wrong, so we do not give referrals,unless we are absolutely sure we have a perfect referral. It is a problem for us. Everyone wants to help, but it has backfired. Our subs may work well for us, but not so well directly for our clients.
Guy
Thanks for sharing your experience, Guy. I’m sorry to hear that.
I imagine others are able to recommend/refer your firm without hesitation? If so, then perhaps you could share your “secrets” with those that are less referral-worthy.