Customer Experience Tip #926
Be specific when complimenting your customers and co-workers. For example, instead of saying, “We appreciate your referral,” you might say, “It means a lot to me that you trust me enough to have referred Mrs. Jones. Thank you.” Instead of saying, “You did a great job,” you might say, “You attention to detail on this project is what made it so seamless for the rest of us. You’re such an asset to our team.”
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