Customer Experience Tip #931
Do you make the same call over and over again; same “script?” If so, remember to speak s-l-o-w-l-y. Otherwise, the customer may feel like this is your ten-thousandth time saying the same thing … and maybe it is, but that customer should feel the same warmth and connection on call number ten thousand as you may have had for that very first customer on call number one.
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