Customer Experience Tip #1013
When your client claims to have found a better price elsewhere, avoid the urge to bash the competition and get defensive. That only makes you look bad and closes the door to any future possibilities. Instead, remind them where (in what ways) you add value and kindly leave the door open to doing business together. Even if it doesn’t pan out this time, they’ll remember your graciousness. This means they might feel safe enough to return one day and/or connect you with others.
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