Customer Experience Tip #1023
When you’re not clear on what a customer (or coworker) just said, be sure to politely request clarity before getting any deeper into the conversation or leaving them with the belief that you heard/understood what was just said. To that end, you might say, “I’m sorry, I may have missed that last part…” or you might ask, “How do you mean?” Too often, not saying anything comes back to haunt you later.
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