Customer Experience Tip #1032
Sometimes you’ll be dealing with a customer who has a pessimistic outlook on things. We know that misery loves company, but don’t go there, and don’t be overly optimistic either (that’s off-putting to a pessimist). Simply acknowledge their position and keep the conversation moving forward.
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Great advice, Steve.
Meeting clients where they are and GENTLY lift them to a half-full, positive, vision-oriented outlook is critical!
You got it, Beth. Thank you for chiming in and adding value.