Customer Experience Tip #1051
No sense in harboring bitter feelings towards an upset customer. That’s not serving them or you. Instead, ask yourself what you could have done better; differently. Everything is a learning experience … but only when you allow it to be.
CLICK to ENLARGE
Great point, it’s SO easy to respond and feel defensive…but it never works out to do so.
Take a breath, maybe leave it for a day, and write a thoughtful response, or call if that is a possibility and seems appropriate.
Especially us creatives, we can be very hurt to know that someone wasn’t pleased with our product or service, but usually there can be a very good outcome from just accepting the reality, and doing our best to correct. Then take time to understand what happened, make some changes if you feel that’s best, and move forward.
Great post Steve, as usual.