Customer Experience Tip #1503
The next time you ask a client, “How have you been?” or “How are you?” or “How’s it going?” ask it like you mean it with a genuine curiosity … rather than as a mechanical or habitual exchange. Better yet, get specific: “How’s your family?” or “Are you feeling better since we last spoke?” or “What’s new and exciting in your world?” or “What are you looking forward to this week?” or “How was your time away?”
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