Impeccable Customer Service Tip #651

“I’m going to bet that your company has put less thought into the words that your employees use with customers than you’ve put into the language in your marketing campaigns and website.”

-Micah Solomon

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Impeccable Customer Service Tip #650

Kindness trumps niceness. Make it a part of your culture to be kind with clients … not just nice.

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Impeccable Customer Service Tip #649

Assume your clients have well-meaning intentions for you and your company. Too many firms are quick to assume that their clients are trying to “pull one over” on them and this mindset can quickly lead to a cultural virus. Of course, the overwhelming majority of your clientele are trustworthy. So, foster a culture of trust — trust them and they’ll be more likely to trust you.

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Impeccable Customer Service Tip #648

Is your customer experience intentional … or is it being left to chance? You get to choose.

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Impeccable Customer Service Tip #647

If you have video testimonials from clients, consider transcribing the best parts and re-purposing these quotes for use online and in print.

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Impeccable Customer Service Tip #646

“When customers choose to take time to voice their dissatisfaction on social media, they expect to be listened to, understood and helped. In reality however, what they often get is a scripted, standardised response that usually upsets them even more.”

-Melvin Brand Flu

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Impeccable Customer Service Tip #645

Happy customers don’t necessarily talk to others about their positive experience with your company. In fact, most do not. If you want them to share the good word (both online and face-to-face) you may want to ask nicely and be specific about how/what works best.

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Impeccable Customer Service Tip #644

If you’ve ever felt excited and perhaps relieved that two different pieces of software can work together seamlessly, then you can begin to understand how your clients must feel when two or more of your company’s departments are able to work together on their behalf.

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Impeccable Customer Service Tip #643

If you want your team to deliver a remarkable experience for your customers, then you must design and deliver a remarkable experience for your team.

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Impeccable Customer Service Tip #642

Answering the phone and saying, “I’m in the middle of a meeting.” will leave your clients thinking either:

1. You’re lying, or;

2. “Well then why did you answer your phone?”

Neither is ever a good thing. If you’re really in a meeting, let it go to voicemail (and then return their call promptly).

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