Impeccable Customer Service Tip #631

When it comes to the customer experience, niceness is expected and therefore easily forgotten. Kindness — on the other hand — is remarkable and therefore memorable. Be kind. Always.

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Impeccable Customer Service Tip #630

If you’re not getting your fair share of repeat and referral business, there is probably something you could be doing (much) better in the customer experience that you’re currently delivering.

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Impeccable Customer Service Tip #629

Being known for delivering remarkable customer service helps you remain top of mind for your clients. Top-of-mind awareness translates into more repeat and referral business.

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Impeccable Customer Service Tip #628

Record and make available (company-wide) access to the phonetic spelling of each client’s name. Your clients are impressed when you can pronounce their name properly … even more impressed when everyone in the company is doing it.

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Impeccable Customer Service Tip #627

“It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.”

-Doug Smith

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Impeccable Customer Service Tip #626

Talk with your team and role play scenarios in which a customer conversation becomes adversarial. Everyone must set a standard together — and have the emotional maturity — to hit the brakes and reach for resolution in these situations.

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Impeccable Customer Service Tip #625

Focus on the spirit of the law, not necessarily the “letter” of it. Remember THIS SCENE from “Meet the Parents?”

CLICK to PLAY (Meet The Parents, Universal Studios and DreamWorks)

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Impeccable Customer Service Tip #624

Delighted customers tell others. Satisfied customers tell no one. Which do you have?

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Impeccable Customer Service Tip #623

Getting inspired with a personalized gift idea for your client might be easier than you think. Just visit them at their office and you’ll likely be surrounded by clues.

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Impeccable Customer Service Tip #622

“Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!”

-Tom Peters

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