Customer Experience Tip #1591

When a customer has done their homework and made an effort to understand your industry, assume that they also have a need and a willingness to learn from you … and remember to compliment them for being smart and further ahead than most.

Customer Experience Tip #1590

When a customer or client e-mails you with a question, they are hoping for a (prompt) answer to their question… or at least an acknowledgment of their message being received. Set a reasonable time standard for yourself and your team and commit to never compromising that standard.

Customer Experience Tip #1589

“Rethinking service can have a profound impact on your organization and who you serve. You can use service to uncover unmet needs and opportunities that can affect someone’s entire outlook and establish your organization as a brand and not a commodity. The world will always be in need of better service.” –Melanie Bell-Mayeda & Ilya Prokopoff, IDEO U

Customer Experience Tip #1588

Demonstrate (genuine) kindness and you’ll have an immediate advantage over much of your competition.

Customer Experience Tip #1587

What subtle — albeit important — element of an experience would prevent YOU from ever becoming a return customer yourself? How can you avoid this same pitfall from occurring within the experience you’re providing to your own prospects, customers, and clients?

Customer Experience Tip #1586

What gets in the way of you delivering the best possible customer experience? Do you have everything you need?

Customer Experience Tip #1585

“It’s very difficult to reason with someone if their hair is on fire. Customer service (whether you’re a school principal, a call center or a consultant) can’t begin until the person you’re working with believes that you’re going to help them put out the fire on their head.” –Seth Godin

Customer Experience Tip #1584

If you’re using promotions — and especially discounts — to attract new customers, then your job is to create such WOW that they’ll feel compelled to return and (gladly) pay full price next time … for the experience you’ve proven you can deliver.

Customer Experience Tip #1583

Do you value your clients? Do they know that; can they feel it? …are you sure?

Customer Experience Tip #1582

Your customers want you to listen fully to their complaints. Next, their desire and wish is for an apology. This is a critical element that should never be skipped over. Even if it’s not your “fault,” you can still apologize for what they feel they had to experience.