Impeccable Customer Service Tip #611

Meeting customer needs requires nothing more than a response. Anticipating customer needs often requires innovation.

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Impeccable Customer Service Tip #610

Get good at pronouncing those hard-to-pronounce client names. This is a rare practice and these clients will really appreciate you for it.

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Impeccable Customer Service Tip #609

Be patient and kind with your customers and clients. They should never be made to feel foolish for not having known something about your process. Customers don’t go to customer school.

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Impeccable Customer Service Tip #608

Whenever you’re working to create anything that is designed to affect your internal/external customer service culture, be sure to include your top influencers in the conversation. Change rarely comes easy and these folks are your change agents.

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Impeccable Customer Service Tip #607

“Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.”

-Martin Oliver

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Impeccable Customer Service Tip #606

Find ways, large and small, to personalize the experience for each of your customers and clients. Since most people aren’t doing this, it will undoubtedly help you stand out.

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Impeccable Customer Service Tip #605

Be available for your customers and clients, especially at those times they’re likely to need you most. It’s one of their biggest pet peeves when you’re not.

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Impeccable Customer Service Tip #604

Invest as much follow-up effort into soliciting feedback from your raving fans as you do with your dissatisfied customers. This way, you’ll not only discover your shortcomings, you’ll also learn what you’re already doing really well (in the eyes of your customers) … so you can do more of THAT.

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Impeccable Customer Service Tip #603

Your customers want to feel included. Let them know of your successes, future plans, and important changes. Practice the act of keeping them informed and they’ll likely feel a sense of partnership.

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Impeccable Customer Service Tip #602

“Be so good at what you do that when your customers expect the same level of service from a competitor, they’re considered too demanding!”

-Shep Hyken

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