Impeccable Customer Service Tip #613

When you’re known for consistently delivering remarkable customer service, you remain top of mind for your clients. This top-of-mind awareness translates into more repeat and referral business.

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Impeccable Customer Service Tip #612

“For every customer complaint, there are 26 other unhappy customers who have remained silent”

-Lee Resource

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Impeccable Customer Service Tip #611

Meeting customer needs requires nothing more than a response. Anticipating customer needs often requires innovation.

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Impeccable Customer Service Tip #610

Get good at pronouncing those hard-to-pronounce client names. This is a rare practice and these clients will really appreciate you for it.

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Impeccable Customer Service Tip #609

Be patient and kind with your customers and clients. They should never be made to feel foolish for not having known something about your process. Customers don’t go to customer school.

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Impeccable Customer Service Tip #608

Whenever you’re working to create anything that is designed to affect your internal/external customer service culture, be sure to include your top influencers in the conversation. Change rarely comes easy and these folks are your change agents.

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Impeccable Customer Service Tip #607

“Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.”

-Martin Oliver

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Impeccable Customer Service Tip #606

Find ways, large and small, to personalize the experience for each of your customers and clients. Since most people aren’t doing this, it will undoubtedly help you stand out.

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Impeccable Customer Service Tip #605

Be available for your customers and clients, especially at those times they’re likely to need you most. It’s one of their biggest pet peeves when you’re not.

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Impeccable Customer Service Tip #604

Invest as much follow-up effort into soliciting feedback from your raving fans as you do with your dissatisfied customers. This way, you’ll not only discover your shortcomings, you’ll also learn what you’re already doing really well (in the eyes of your customers) … so you can do more of THAT.

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