Impeccable Customer Service Tip #467

If you must place a customer on hold, give them an estimate of how long their wait time will be. Remember to under promise and over deliver on your estimate.

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Impeccable Customer Service Tip #466

“When the customer comes first, the customer will last.”

-Robert Half

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Impeccable Customer Service Tip #465

Customer service is a spoke, customer experience is the whole wheel.

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Impeccable Customer Service Tip #464

Many organizations make the mistake of trying to “declare” their care for customers. Let your actions speak louder than your words by demonstrating care instead of just declaring it. Your customers don’t want to hear you talking about it — they’d prefer to experience it.

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Impeccable Customer Service Tip #463

Instead of trying to hide your mistakes, like many people attempt to do with their customers, just come clean. Tell your customer you dropped the ball, apologize, and then let them know what you’re doing to remedy the situation. Your honesty will be refreshing.

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Impeccable Customer Service Tip #462

“The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.”

-Peter Drucker

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Impeccable Customer Service Tip #461

If you’re selling products, make it *easy* for your customers to return those products if/when necessary and fair to do so. If your customers should ever feel it’s “risky” to do business with you … they probably won’t.

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Impeccable Customer Service Tip #460

It takes maturity to respond, rather than react. Remember this when you feel upset with customers and co-workers alike. Exercise emotional maturity, self control, and take the high road.

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Impeccable Customer Service Tip #459

If you’re the type of person who tends to have influence with your co-workers, be especially mindful of how you interact with customers and how you speak of them as well. Others are following your lead.

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Impeccable Customer Service Tip #458

“Do what you do so well that they will want to see it again and bring their friends.”

-Walt Disney

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