Impeccable Customer Service Tip #360

“…the more complex our world gets, the more value there is in authentic, clear, customer connections.”

-Robert Reiss, Contributor to Forbes.com

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Impeccable Customer Service Tip #359

Remember to do what’s necessary to let your customer know — beyond any doubt or question — that they are appreciated.

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Impeccable Customer Service Tip #358

Become a trusted resource and have patience with your customers and clients. There’s a good chance they’re not receiving that from your competition.

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Impeccable Customer Service Tip #357

Ask a fellow employee, “What’s your favorite thing about a positive customer experience?”

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Impeccable Customer Service Tip #356

When the going gets tough, it’s easy to place blame and simply want to vent and complain. Instead, become known as the one who can quickly restore peace and order to your organization.

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Impeccable Customer Service Tip #355

“When consumers discover something meaningful in a consumption experience, they are prepared to make the consumption story their own… Stories about consumption experiences have become identity shapers.”

-Bertand Cesvet, Tony Babinski, Eric Alper in Conversational Capital

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Impeccable Customer Service Tip #354

At times, you may find it difficult to subscribe to the old adage, “The customer is always right.” But here’s something worth considering before you respond to customers in those tough situations you sometimes encounter: It’s more important to be kind than to be right.

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Impeccable Customer Service Tip #353

Rushing a slow person or moving too slowly with a fast-paced person can be unsettling for them. Remaining agile and matching the pace of your customer will help put them at ease.

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Impeccable Customer Service Tip #352

Show up early, grab a great table at the restaurant, and give your guest’s name to the hostess. This way she can greet your guest by name and bring him/her directly to your table. Seamless.

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Impeccable Customer Service Tip #351

Get to know your customers and clients better than they might know themselves, and enrich their experience by providing them with something they weren’t expecting … maybe even something they didn’t know was missing until now.