Customer Experience Tip #1553

“Our front line is our bottom line … ‘cause that’s where the reactions are created; that’s where the frequency is created.” –Jon Taffer

Customer Experience Tip #1552

Your returning customers like to be remembered. They are especially impressed when you recall details they’ve shared in the past; personal preferences; stories. Pro Tip: Keep great notes so that you’re not relying on your memory alone.

Customer Experience Tip #1551

Kind words are spoken or perhaps a thank-you email is received, yet the employee being spoken/written about never finds out!? Shameful. It is critical to share this type of positive feedback with those being mentioned by the customer.

Customer Experience Tip #1550

Might your voicemail greeting sound exactly like everyone else’s? Quit being so bland, obvious, and predictable and do THIS instead.

Customer Experience Tip #1549

Rapport fosters trust and trust is necessary in building rapport. They work in tandem and they both take time. Your strongest client relationships are the result of an investment in one another.

Customer Experience Tip #1548

“The fact of the matter is that a high-quality customer experience should be the focus for every single business, from one-person enterprises by early-stage entrepreneurs, to larger organizations with many more moving parts and much higher budgets.” –Mark Asquith, Entrepreneur.com

Customer Experience Tip #1547

If you don’t feel you’re getting your fair share of referral business then you might ponder this question: “Am I doing enough to stand out (and demonstrating enough care and professionalism) to be referable?”

Customer Experience Tip #1546

In the courting stage with clients, anyone can pay “lip service” to “great service.” What proof are you offering your prospects. What assurances can you provide?

Customer Experience Tip #1545

While a prospective client may not choose you or your company based solely on your online reputation, it is quite often a supporting factor in their decision-making process. Are you doing enough to build up your online reputation? Do you regularly encourage your best clients to post reviews and ratings of their experiences?

Customer Experience Tip #1544

“If you’re spending your listening time preparing your defensive response, then you’re not actually listening to the other person.” –Hilary Wright, Quantum Workplace