Impeccable Customer Service Tip #76

Impeccable E-mail Etiquette:

When following through and/or following up on something previously promised, begin your message with, “As promised…”

Impeccable Customer Service Tip #75

Impeccable Culture:

Never say, “That’s our policy.” (Even when it’s something positive.)

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Impeccable Customer Service Tip #74

I-m-p-e-c-c-a-b-l-e means (implies):

We’re Interested; Operate with Integrity; We’re Masters of Our Craft; Precise; Engaged; Caring; Consistent; Aware and Able to Anticipate Client Needs; Best-in-class; We’re Listening; We Like You; and we Engineer Experiences that Exceed customer Expectations!

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Impeccable Customer Service Tip #73

Impeccable Sustainability:

Your current busy-ness is an indicator of how well you’re doing … currently. Your customer experience is your indicator (predictor) of how much success you’ll realize in the future.

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Impeccable Customer Service Tip #72

Impeccable Recovery:

Occasional slip-ups are okay … as long as you have an impeccable recovery process in place.

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Impeccable Customer Service Tip #71

Be fully present; listen actively. They know otherwise, but people want to feel like they are your only customer, no matter how brief or how long the interaction.

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Impeccable Customer Service Tip #70

Impeccable Encounters:

As you approach that next client or prospect, remember to hold your “stuff” (briefcase, iPad, folder, binder, keys, coffee cup, etc.) with your left hand/arm. This way, you won’t be fumbling around in front of them to free your right hand for that all-important handshake.

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Impeccable Customer Service Tip #69

Impeccable Awareness:

Every so often — about once a month — sit in your client’s seat (literally and figuratively) for a few minutes and see what they see.

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Impeccable Customer Service Tip #68

“When you decide what you want you must– create a vision of perfection centered on the customer.” -from the book: Raving Fans: A Revolutionary Approach To Customer Service

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Impeccable Customer Service Tip #67

Show your customers that you trust them and they will begin to trust you. Too many customer “Policies” have been written based on the 1% who may take advantage of your company’s good nature. It’s not wise to distrust and “punish” the other 99%.

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