Customer Experience Tip #1363

You need your customers more than your customers need you. They have choices, and most don’t have the patience or willingness to suffer through a lackluster customer experience for long.

Customer Experience Tip #1362

Customer experience and customer satisfaction are not the same thing. The “experience” is a holistic view of the entire customer journey. “Satisfaction” is a bare-minimum requirement within the experience.

Customer Experience Tip #1361

Your customer experience is the single greatest predictor of whether people will return and refer others. This means the experience you are creating is the single greatest predictor of whether you will remain in business and grow.

Customer Experience Tip #1360

“Great customer service relies on good listening. You want your team to hear what customers are saying, and respond accordingly. When interviewing candidates, look for signs of active listening: They make eye contact, take a few moments before responding, ask thoughtful questions for clarification, and demonstrate empathy and understanding.” –Endri Hasanaj, CustomerThink

Customer Experience Tip #1359

You’ve likely heard the expression, “Meet them where they are.” In terms of customer experience, acknowledge their particular stage in the process as well as their comfort level and acquired knowledge. Avoid moving too quickly (ahead of “where they are”) or too slowly (behind “where they are”).

Customer Experience Tip #1358

Find ways to be helpful to your customers and clients. There’s not enough of this in the world. They will eventually reward you with their loyalty and positive word-of-mouth.

Customer Experience Tip #1357

You know what your competition is likely lacking? Patience and kindness with customers and prospects. Get good at this. It’s a worthwhile investment that carries a strong likelihood of setting you apart from the rest.

Customer Experience Tip #1356

“…when dealing with a wrong customer never miss an opportunity to keep your mouth closed. Many problems are caused when you chime in when you shouldn’t!! So if you have a doubt whether what you’ll say will make things better, better to be safe and wait before saying something, than to say something that escalates everything to another level!”

–Rommel Anacan

Customer Experience Tip #1355

Your customers and clients love receiving your “pro tips.” Teach them something about your product/service that they might never discover without your expert guidance.

Customer Experience Tip #1354

“I enjoy being placed on speakerphone,” said no customer ever.