Customer Experience Tip #1353

Knowing how and when to apologize is critical, but if that’s all you ever do in the eyes of your customer they will eventually grow tired of it. Stop addressing the symptoms and revisit your processes to overcome the root problems of what you are constantly having to apologize for.

Customer Experience Tip #1352

You can never, ever argue with a customer. And your face (and/or voicetone) can never show your anger/frustration. Let it go. Reach for resolution. Be kind. Yes, mean people suck. Take the high road.

Customer Experience Tip #1351

“Just like any relationship, you have to put in the effort to make consumer advocacy work. As your consumers continue to have increasingly positive experiences with your brand, they will become loyal advocates who speak up for you, share your content, influence others, and generate leads.” –Shauntle Barley, Sprinklr

Customer Experience Tip #1350

Close the loop with your online reviewers. People who post reviews often do so — at least in part — to feel smart, valued, and important. You can nurture that feeling by taking the time to acknowledge them publicly and/or privately.

Customer Experience Tip #1349

Simple exercise: Sit across from yourself, in the client chair (literally and/or figuratively). See what you see.

Customer Experience Tip #1348

The more work you create for your customers, the less likely they will be to commit and complete their purchase with you. Instead, make it as effortless as possible. Anticipate their needs and do their critical thinking for them.

Customer Experience Tip #1347

When you are on the phone and a client approaches your space, they are needing and wanting to feel acknowledged. Look up. Smile. Nod with the positive assurance that you’ve seen them and you’ll assist them shortly.

Customer Experience Tip #1346

Listen (really listen) to your customers and clients. “Most people do not listen with the intent to understand; they listen with the intent to reply.” –Stephen Covey

Customer Experience Tip #1345

Ask your customers for their opinions of your new (and old) business practices. You may get some great ideas while also making them feel smart, important, and valued simply by inviting their feedback.

Customer Experience Tip #1344

When you know who is calling, greet them warmly and by name. Skip the formalities. The way you answer a familiar number on your caller ID should not be the same as the way you answer an unfamiliar one.