Customer Experience Tip #1354
“I enjoy being placed on speakerphone,” said no customer ever.
Engineering the Customer Experience
Customer Experience Tip #1353
Knowing how and when to apologize is critical, but if that’s all you ever do in the eyes of your customer they will eventually grow tired of it. Stop addressing the symptoms and revisit your processes to overcome the root problems of what you are constantly having to apologize for.
Customer Experience Tip #1352
You can never, ever argue with a customer. And your face (and/or voicetone) can never show your anger/frustration. Let it go. Reach for resolution. Be kind. Yes, mean people suck. Take the high road.
Customer Experience Tip #1351
“Just like any relationship, you have to put in the effort to make consumer advocacy work. As your consumers continue to have increasingly positive experiences with your brand, they will become loyal advocates who speak up for you, share your content, influence others, and generate leads.” –Shauntle Barley, Sprinklr
Customer Experience Tip #1350
Close the loop with your online reviewers. People who post reviews often do so — at least in part — to feel smart, valued, and important. You can nurture that feeling by taking the time to acknowledge them publicly and/or privately.
Customer Experience Tip #1349
Simple exercise: Sit across from yourself, in the client chair (literally and/or figuratively). See what you see.
Customer Experience Tip #1348
The more work you create for your customers, the less likely they will be to commit and complete their purchase with you. Instead, make it as effortless as possible. Anticipate their needs and do their critical thinking for them.
Customer Experience Tip #1347
When you are on the phone and a client approaches your space, they are needing and wanting to feel acknowledged. Look up. Smile. Nod with the positive assurance that you’ve seen them and you’ll assist them shortly.
Customer Experience Tip #1346
Listen (really listen) to your customers and clients. “Most people do not listen with the intent to understand; they listen with the intent to reply.” –Stephen Covey
Customer Experience Tip #1345
Ask your customers for their opinions of your new (and old) business practices. You may get some great ideas while also making them feel smart, important, and valued simply by inviting their feedback.
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