Customer Experience Tip #1661

Speak kindly of prospects and customers. Your employees and your peers are being influenced by you.

Customer Experience Tip #1660

Your customer doesn’t know how to BE your customer. Your customer doesn’t know HOW to anticipate their own needs AS a customer. Anticipating their needs is one of your most important jobs. #CustomersDontGoToCustomerSchool

Customer Experience Tip #1659

“If you’re doing it for them, you’ll be fine. If you’re doing it for you, that could be problematic at a certain point–because they’ll know it. They’ll feel it. And they won’t like it.” –Jerry Seinfeld

Customer Experience Tip #1658

If you are happy with your company/employer, then it’s a good idea to occasionally weave examples of this into customer conversations. People want to work with people who appreciate their job; like where they work; and speak highly of their cohorts.

Customer Experience Tip #1657

Do you want that happy customer to write a positive online review for you? Ask them if they would be “willing to post a couple of quick sentences about their experience.” #JustAsk

Customer Experience Tip #1656

People want to feel that all departments play well together and present a unified front. Demonstrating partnership with your customers and clients begins by exercising (and demonstrating) partnership with those inside of your organization.

Customer Experience Tip #1655

You might have an outstanding product, but if you’re arrogant about it that will often be enough reason for your customer to say, no. People like to do business with people they like.

Customer Experience Tip #1654

“…there’s something to be said about the times we’re living in. We’re finding that the more high-tech we get, the more humanity we need.” –Jeanne Bliss

Customer Experience Tip #1653

When you receive a customer’s text message, be sure you’re seeing ALL of it before you respond. Sometimes there are two or more separate messages in a row. Don’t make the mistake of only seeing (and only responding to) the most recent one.

Customer Experience Tip #1652

You have expectations of your staff when it comes to customer experience. It’s not enough to communicate those expectations, you must OVER communicate them if you expect them to take root. This is a conversation that must be kept alive.