Customer Experience Tip #1125

It’s not enough to deliver on a promised result, you must also make them feel taken care of along the way.

Customer Experience Tip #1124

“Build your company’s ultimate Customer experience model as if no Customer has bad intentions.”

–John R. DiJulius, III

Customer Experience Tip #1123

You might be conscious of making a great first impression with your customers. But are you focusing as much attention on their last impression of you and your firm?

Customer Experience Tip #1122

Calling an out-of-state customer? Remember to check and be mindful of their time zone. While you might be starting your day, they may be fast asleep. Or while you might be returning from a late lunch, they might be sitting down to dinner with their family.

Customer Experience Tip #1121

When you bring stressed energy to your work with customers, your days are sure to be long and exhausting. When you focus (instead) on being a daymaker for your customers, you’ll go home fulfilled and energized. In other words, you’ll get out of each day what you put into it. Better choose wisely.

Customer Experience Tip #1120

You wouldn’t want all of your staff’s business cards designed differently from one another. That wouldn’t appear very professional or convey consistency to your customers and prospects. For these same reasons, everyone’s e-mail signature throughout your company should follow a consistent design/style (font, color, size, structure, etc.).

Customer Experience Tip #1119

“Service is black and white, and hospitality is color.” –Anonymous

Customer Experience Tip #1118

Once you’ve been connected to a prospective customer by a mutual acquaintance, resist the urge to begin selling yourself — that’s already been done for you. You’ve already been recommended by a trusted acquaintance, so this customer is yours to lose. Your job: Ask thoughtful questions and listen well.

Customer Experience Tip #1117

No one in your company is exempt from the ongoing conversation and quest of customer experience. Everyone plays a role since your very culture is made up of people and their cumulative behavior.

Customer Experience Tip #1116

Be sure that when you show up to a client meeting you’ve removed your sunglasses from the top of your head and your Bluetooth earpiece from your ear. This isn’t a day at the beach or a casual lunch with a friend, it’s a client meeting and you should look the part.