Customer Experience Tip #1642

In your away message (auto-responder), you can be short and to the point (“I am out of the office and will be returning on Wednesday.”) or you can warm it up with a little detail. And that little detail matters — Saying “I will be enjoying the four-day weekend,“ isn’t as warm (and humanizing) as saying “We will be taking our little ones to an ice show and visiting with cousins. I hope you will be doing something fun as well! I return to the office on Wednesday and look forward to connecting with you then.“

Customer Experience Tip #1641

If your client has already introduced him/herself by using their first name, there is no need for you to then use the terms “sir” or “ma’am.” By doing so, you are abandoning a very basic rapport-building nuance that was just given to you BY the client. #USEtheirName

Customer Experience Tip #1640

Your e-mail messages (and especially your website) CANNOT contain any typos. In your customers’ perception, the way you do the “little things” is a sign of how you might do the “big things.” #NoExcuseForTypos #Professional #ReadTwicePublishOnce

Customer Experience Tip #1639

That customer doesn’t care how busy you are, they expect to be greeted with a smile. #FirstImpression #OnlyTakesaFewSeconds

Customer Experience Tip #1638

“Have you ever had such a mind-blowing customer experience with a company that you couldn’t help but tell everyone about it? It always saddens me how rare that it is these days. But when outstanding customer care happens, it’s pure magic.” –Marie Forleo

Customer Experience Tip #1637

If you know your product extremely well (and believe it’s the best and right solution) and you’ve taken that client through the entire process and answered all of their questions while keeping their best interests ahead of your own agenda … you’ve earned the right to ask for the sale. #NothingToLose #JustAsk #WhatsTheWorstThatCouldHappen

Customer Experience Tip #1636

Never tell a customer that you are tired. They don’t want to hear it. They want and need you to be alert and engaged … for them. #ThisIsntAboutYou

Customer Experience Tip #1635

When answering the question, “How can I get more customers?“ The next big and equally important question is, “How can I get the right people to serve them?“ #HiringIsEverything

Customer Experience Tip #1634

Callers (prospects who make the choice to call your phone number) can be golden opportunities, especially in today’s hi-tech world. When a prospect calls your company’s main number, a human being mustn’t be more than a step away … and you certainly don’t want to direct them into a voice mailbox. That caller is less likely to leave a message and more likely to hang up and move on; call your competitors … until they do get a human to assist … right now.

Customer Experience Tip #1633

“It is so much easier to be nice, to be respectful, to put yourself in your customer’s shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.” –Mark Cuban