Customer Experience Tip #1107

Find out what your favorite customers are into (hobbies, teams, favorite destinations, special affiliations, etc.) and design your gift giving around that.

Customer Experience Tip #1106

As all of your competitors hide behind e-mail communication with their customers, you can (and should) be the one who picks up the phone and has a good ol’ fashioned conversation … assuming your customer is into that sort of thing.

Customer Experience Tip #1105

One size does not fit all. You cannot expect to form a meaningful customer relationship until you’ve done enough to personalize that relationship.

Customer Experience Tip #1104

“Resolve a complaint in the customer’s favor and they will do business with you again 70% of the time.”

–Lee Resources

Customer Experience Tip #1103

Sometimes your customer needs to hear you say, “I’m sorry. You’re right.” before they can move on and let it go. There is great power in those four words. Give it a try and see for yourself.

Customer Experience Tip #1102

When you’re shocked at how poorly a customer rated their experience … especially when you delivered the outcome they were seeking, know this: Sometimes their frustration isn’t tied to the outcome, but the arduous journey they were made to endure.

Customer Experience Tip #1101

Many companies see persistent customer complaints as nothing more than annoyances. World-class companies see those same complaints as opportunities to get better and differentiate themselves via their customer experience? Which response are you choosing?

Customer Experience Tip #1100

“The more people you can make feel like they cannot live without your brand, the closer you are to making price irrelevant.”

–John R. DiJulius III

Customer Experience Tip #1099

Demonstrate a willingness to consider and even change your processes based on what your customers are telling you. Few things are as empowering to your customers than for them to see their own feedback affecting positive change.

Customer Experience Tip #1098

What if your intention was to impact every customer – through your words, your actions, and your energy – in such a way that you lifted their mood. You have that power.