Customer Experience Tip #977

When too many of the little details that make up your customer’s experience are lackluster, the entire experience winds up feeling … lackluster.

CLICK to ENLARGE

Customer Experience Tip #976

Assume your customers don’t intend to say or do things to annoy you. 99% of them don’t — they don’t know any better. And they can usually pick up on you feeling annoyed, even if you think you’re hiding it. Instead, try guiding them with kindness. They’ll feel much better about their experience and so will you.

CLICK to ENLARGE

Customer Experience Tip #975

“Only 26% of companies have a well-developed strategy in place for improving their customer experience.”

–EConsultancy Multichannel Customer Experience Report

CLICK to ENLARGE

Customer Experience Tip #974

Call yourself and listen to your voicemail greeting. Listen for demeanor, tone, clarity, and likeability. Listen for a smile in that voice. Would you feel compelled to do business with you? If the answer is no — or you’re just unsure — it’s time to record a new greeting. Here’s how: http://blog.driventoexcel.com/2009/03/4-tips-on-adding-impact-to-your-voicemail-greeting/

CLICK to ENLARGE

Customer Experience Tip #973

Before implementing any new form that your customers will be expected to complete, have people from outside of your industry walk through it and complete it. They’ll tell you what’s confusing, what’s missing, and how it could be more clear and simple.

CLICK to ENLARGE

Customer Experience Tip #972

What’s the difference between customer service and customer experience? Customer service is a spoke, customer experience is the entire wheel.

CLICK to ENLARGE

Customer Experience Tip #971

Whenever anyone visits your office (customers, vendors, job applicants, etc.), offer them something to drink. Many will decline but appreciate the offer nonetheless. Those who accept will likely be grateful.

CLICK to ENLARGE

Customer Experience Tip #970

“Success in business is 85% ability to relate to other people and attitude and only 15% job knowledge and technical skills.” –Carnegie Foundation, 2005

CLICK to ENLARGE

Customer Experience Tip #969

For your web site(s) and printed materials, be sure your copyright dates are up to date. This not only demonstrates attention to detail, but a sense of freshness (especially if your web site still says © 1999).

CLICK to ENLARGE

Customer Experience Tip #968

Ask yourself: Is it easy to be your customer … or is it difficult? Smooth … or challenging? Fun … or mundane? Predictable … or risky? Pleasant … or rough? The more easy, smooth, fun, predictable, and pleasant you can make it, the more likely that customer will return and refer others.

CLICK to ENLARGE