Customer Experience Tip #966

When you answer the phone (with your standard pleasant greeting) and then hear nothing on the other end — or you hear a distracted party on the other end — refrain from saying, “Hel-lOOOO-o!” It doesn’t carry a kind and welcoming tone. Instead, try waiting a couple of seconds and then extend a welcoming, “Hello?”

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Customer Experience Tip #965

“Your customers are already experiencing your brand on social media, whether you like it or not. And it’s not just customers; it’s also prospects, potential employees, partners, investors, etc. They’re showing up on their (not your) favorite social networks to get a sense of what your company stands for, what others are saying about your brand, and whether (or not) to consider doing business with you.”

–Carter J. Hostelley

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Customer Experience Tip #964

Come together with your team and discuss difficult customer situations you’ve encountered and possible solutions. You’ll likely be more prepared next time and walk away with confidence from the sharing of fresh ideas and new perspectives.

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Customer Experience Tip #963

Instead of constantly working to reinvent the wheel, develop an intranet for your team to share the knowledge base, the tools, and the best practices that will support consistent delivery of remarkable customer experiences.

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Customer Experience Tip #962

It’s great to have a human being answering the phones. It’s just as important that — to the ears of the caller — this person sounds like they genuinely enjoy their job and want to be of service.

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Customer Experience Tip #961

“While you might not be able to control how or when someone is introduced to your brand/company, you can influence what they feel when they meet you.” –Marisa Peacock

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Customer Experience Tip #960

Try to refrain from eating strong-smelling foods in areas where customers will be visiting. Lingering food smells can be off-putting.

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Customer Experience Tip #959

“Satisfied” is no longer enough. Satisfied customers won’t just leave you for something better, they’ll leave you for something different. It’s time to be remarkable.

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Customer Experience Tip #958

An impeccable customer experience combines down-to-earth friendliness and approachability with customer-centered professionalism. Imagine if everyone consistently adhered to striking this kind of balance.

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Customer Experience Tip #957

Inconsistency is unsettling … at best. Be sure that your customer experience is consistent. This includes every interaction they might have with you and your firm.

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