Customer Experience Tip #946

Let your customers know you appreciate them. Don’t assume they know it. It never hurts for them to hear it from you, as long as it’s sincere.

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Customer Experience Tip #945

With your team, discuss the top 10 reasons a customer calls your office. Now, for each of the 10 examples, take a virtual tour of that customer’s journey, trying to accomplish what you’d set out to do as the customer. Is it smooth and easy or bumpy and frustrating? (For bonus points, do the same exercise with top 10 e-mails.)

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Customer Experience Tip #944

Instead of comparing your company to others in its industry, just start running the fastest customer experience race of your life. The best will struggle to keep up. Most won’t even try.

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Customer Experience Tip #943

“How can you squander even one more day not taking advantage of the greatest shifts of our generation? How dare you settle for less when the world has made it so easy for you to be remarkable?” –Seth Godin

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Customer Experience Tip #942

Create a habit of letting the customer hang up the phone first, or at least count to 5 before hanging up — not doing so could infer that you were in a rush to end the call.

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Customer Experience Tip #941

When e-mailing a customer and referencing a tool or resource, be sure to attach it or point to it with a link. Never assume the customer will remember you’d already provided these things or that they’ll remember how/where to find them. Instead, anticipate that need for them.

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Customer Experience Tip #940

Create customer experiences that are share-worthy; worthy of sharing. Remarkable experiences are what lead to word-of-mouth promotion of you and your company.

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Customer Experience Tip #939

Through our actions (not necessarily our words), we should be preparing our customers to expect great things from us as they continue on their customer experience journey with us.

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Customer Experience Tip #938

“Graceful service is an assertion, not a response. It is an attitude, not a tactic.” –Chip R. Bell, Bestselling Author

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Customer Experience Tip #937

Long e-mail to send? Blocks of text often get skimmed rather than read. Instead, create categories and/or bullet points. This way, the customer is more likely to dive in and catch the most pertinent info.

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