Customer Experience Tip #897

The more your team or department feels a sense of belonging, the more inclined they’ll be to have your customers feel the same. Want to better know your team? Express genuine curiosity as you talk with them about something other than the day-to-day work you share.

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Customer Experience Tip #896

Only agree to answer company phones if you’re “Feeling it.” If you dread the phone, dislike talking via phone, and certainly if you wouldn’t refer to yourself as a people-person, it’s probably best to allow someone else the opportunity to take on the role of, “Director of First Impressions.”

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Customer Experience Tip #895

Be more mindful of how you on-board your new employees, and they’ll later be mindful of how they on-board your new clients.

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Customer Experience Tip #894

Instead of saying: PLEASE DO NOT REPLY TO THIS EMAIL. THIS IS AN AUTO-GENERATED MESSAGE … how about some can-do verbiage like, “While this message is an auto-reply and there’s not a human on the other end of it, if you’d like to contact someone on our team (a human someone), we invite you to visit OurCan-DoCompany.com/care.”

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Customer Experience Tip #893

“Your brand isn’t your company. It isn’t your marketing message. It isn’t even your product. It is the sum of your customers’ experience at every brand touchpoint.” –Sprinklr

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Customer Experience Tip #892

Show me a company known for its consistently exceptional customer experience and I’ll show you a company that also fosters a consistently exceptional employee experience. The two go hand-in-hand.

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Customer Experience Tip #891

You’re committed to providing exceptional service to your clients and customers. So why settle for any less than that from your own vendors? You and your team deserve better. If you’re on the receiving end of lackluster service/support, then perhaps it’s time to look at making a change.

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Customer Experience Tip #890

No need to wait for a special occasion. If you come across something that would make for a great personalized gift for one of your clients, go ahead and get it. Send it. …just because you were thinking of them.

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Customer Experience Tip #889

“For irritating problems, the complaint rate is almost always below five percent — a 20:1 ratio, even in B2B environments. If you question these ratios, review the last five problems you recently encountered as a customer, and consider how often you pick your battles and not complained at all.” –John Goodman, Vice Chairman, CCMC

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Customer Experience Tip #888

Empowered employees (those given the authority to make decisions that are in the best interest of your customers) leave those same customers feeling a sense of … empowerment.

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