Impeccable Customer Service Tip #847

After every step in the client process, there should always be a clearly communicated “what’s next.” No surprises, no guessing, no wondering, and no disappointment … just a clear, agreed-upon next step in the process.

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Impeccable Customer Service Tip #846

Whether you know it or not, every one of your customers IS having an experience. So, is that experience one of intentional design … or is it (fingers crossed) being left to chance?

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Impeccable Customer Service Tip #845

Remarkable, shareworthy customer experiences — could there be any better way to market yourself and your company?

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Impeccable Customer Service Tip #844

“The single greatest ‘people skill’ is a highly developed and authentic interest in the *other* person.”

–Bob Burg, Bestselling Author

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Impeccable Customer Service Tip #843

Want to measure job candidates for customer service aptitude? Ask open-ended questions like, “Tell me about a time when a customer asked you for something unreasonable, and how you handled that?”

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Impeccable Customer Service Tip #842

You can usually tell when someone is faking good-natured service. And so can your customers.

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Impeccable Customer Service Tip #841

When you look closely, where are you currently failing your customers? It’s a tough conversation, and one worth having.

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Impeccable Customer Service Tip #840

Before you make that next business move or policy change, have you considered the customer’s perspective?

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Impeccable Customer Service Tip #839

“What might happen if your competitor focused on customer experience while you were still contemplating it?”

–Ian Altman, Bestselling Author

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Impeccable Customer Service Tip #838

Are you conducting exit interviews with your customers who’ve defected? The reason(s) they’re leaving may – more often than not – surprise you. Besides, what is there to lose by asking?

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