Impeccable Customer Service Tip #827

“Voice of the Customer” (VOC) is about consciously including the customer’s perspective when considering your products and services. What would they expect; appreciate; dislike; embrace; etc. This approach is especially effective when the “voice” is someone from outside of your firm, or even your industry.

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Impeccable Customer Service Tip #826

A remarkable and relevant client experience leads to client loyalty … which leads to repeat and referral business … which is a preferred and sustainable path to profitability, and – oh, by the way – a strengthened culture, too.

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Impeccable Customer Service Tip #825

Customer Experience (CX) is the holistic, journey-based evolution of what was once known – albeit myopically – as customer service. The smartest companies pay attention to CX trends and make regular adjustments. Customer Experience is a quest, not an initiative.

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Impeccable Customer Service Tip #824

“Your customers have embarked on a journey with your company – but where are they headed? If you’re not confident that your customers are following the path to a lasting and profitable relationship with you, then it’s time to evaluate how well your company is managing the journey”

–Satmetrix Blog

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Impeccable Customer Service Tip #823

Ever-changing social, technical, and global forces will continue to affect many facets of your business at a more rapid pace than any other time in our history. Your customer experience is one such facet, a big one in fact. But you already knew that.

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Impeccable Customer Service Tip #822

What might it cost you to appoint a passionate and experienced Chief Customer Experience Officer in your firm? What might it cost you … if you don’t?

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Impeccable Customer Service Tip #821

Make it a great place to work, and your employees will make it a great place for your customers and clients to engage, return, and refer others.

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Impeccable Customer Service Tip #820

Acknowledge the presence of your customers right away, even if it’s just to say that you’ll be with them shortly (this applies to e-mail, too). Your customers never want to feel invisible or ignored.

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Impeccable Customer Service Tip #819

“As far as customers are concerned, you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company.”

–Unknown

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Impeccable Customer Service Tip #818

Be kind to your departing employees (just as you should be kind to your departing customers). It’s just the right thing to do and, besides, they will be contributing to the word on the street … potentially for years to come.

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