Impeccable Customer Service Tip #829

“Customers don’t care what department you’re in; they want you to solve their problem on the first interaction.”

–R “Ray” Wang

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Impeccable Customer Service Tip #828

When you foster a culture of remarkable customer service, your employees are better prepared to handle whatever comes their way while leaving the customer feeling a sense of partnership. And it’s that sense of partnership that generates loyalty.

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Impeccable Customer Service Tip #827

“Voice of the Customer” (VOC) is about consciously including the customer’s perspective when considering your products and services. What would they expect; appreciate; dislike; embrace; etc. This approach is especially effective when the “voice” is someone from outside of your firm, or even your industry.

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Impeccable Customer Service Tip #826

A remarkable and relevant client experience leads to client loyalty … which leads to repeat and referral business … which is a preferred and sustainable path to profitability, and – oh, by the way – a strengthened culture, too.

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Impeccable Customer Service Tip #825

Customer Experience (CX) is the holistic, journey-based evolution of what was once known – albeit myopically – as customer service. The smartest companies pay attention to CX trends and make regular adjustments. Customer Experience is a quest, not an initiative.

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Impeccable Customer Service Tip #824

“Your customers have embarked on a journey with your company – but where are they headed? If you’re not confident that your customers are following the path to a lasting and profitable relationship with you, then it’s time to evaluate how well your company is managing the journey”

–Satmetrix Blog

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Impeccable Customer Service Tip #823

Ever-changing social, technical, and global forces will continue to affect many facets of your business at a more rapid pace than any other time in our history. Your customer experience is one such facet, a big one in fact. But you already knew that.

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Impeccable Customer Service Tip #822

What might it cost you to appoint a passionate and experienced Chief Customer Experience Officer in your firm? What might it cost you … if you don’t?

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Impeccable Customer Service Tip #821

Make it a great place to work, and your employees will make it a great place for your customers and clients to engage, return, and refer others.

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Impeccable Customer Service Tip #820

Acknowledge the presence of your customers right away, even if it’s just to say that you’ll be with them shortly (this applies to e-mail, too). Your customers never want to feel invisible or ignored.

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