Impeccable Customer Service Tip #807

“Any relationship without trust is just a transaction.”

–Alison Whitmire

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Impeccable Customer Service Tip #806

Be sure that the technical side of your customer process is a match with their aptitude, and offer options so they can choose what feels to be the best fit for them. When a process seems/feels too much like work, they’re more likely to put it off indefinitely, and that’s not serving anyone.

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Impeccable Customer Service Tip #805

When organizing/holding events for your clients, consider every possible detail and work to eliminate any friction that could develop — from the registration process, to the directions/parking, to the overall flow of the event. It should feel seamless; as if you’ve thought of everything. Your guests should also feel completely taken care of.

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Impeccable Customer Service Tip #804

It’s never safe to assume that just because you’ve provided remarkable service, your clients will automatically refer others to you. You should be asking, and it’s okay to ask for their referrals … provided you’ve earned that right, of course, and it feels appropriate.

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Impeccable Customer Service Tip #803

Even when you already know what that customer is about to say, just let them say it. People don’t like to be interrupted or — perhaps worse — feel as if you expect them to be exactly like every other customer who came before them.

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Impeccable Customer Service Tip #802

“To be on a guest’s side requires listening to that person with every sense, and following up with a thoughtful, gracious, appropriate response.”

–Danny Meyer, Famous Restaurateur and Bestselling Author

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Impeccable Customer Service Tip #801

Demonstrating empathy is powerful, even more powerful when you mention specifics. For example, you might say:

“We all know what it’s like to wait (seemingly indefinitely) for a response. We apologize for the delay on our end, and we appreciate you for being so patient with us.”

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Impeccable Customer Service Tip #800

Never speak poorly of your competition. It will only make you look bad; unprofessional, in fact. Instead, talk about and show your customers what makes you and your company exceptional. By taking this more professional approach, that “other stuff” is implied.

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Impeccable Customer Service Tip #799

When you’re feeling at odds with a customer, seek the advice of an unbiased, customer-centric friend or colleague before saying or doing something you might later regret.

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Impeccable Customer Service Tip #798

Can your customers and clients easily find the back story behind how your company came to be? People connect with people, and people have stories that demonstrate their humanness and relatability.

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