Impeccable Customer Service Tip #797

“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”

–Steve Jobs

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Impeccable Customer Service Tip #796

Arming yourself with just the ultimate survey question is a little bit like carrying a “loaded weapon.” It can be dangerous, or even backfire. There are common pitfalls in everything from proper wording to prudent implementation to a thoughtful closed-loop customer process. Don’t go into this blindly. I’m here to help…

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Impeccable Customer Service Tip #795

After any customer process improvement meeting, be sure to assign action items and internal ambassadors. And measure the effectiveness of your new ideas. “Stickiness” is everything.

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Impeccable Customer Service Tip #794

According to Gallup, providing advice/learning opportunities is a high-level client expectation that is powerful enough to turn prospects into advocates. Candidly, no other marketing effort has yielded me as many new clients as these Tips of the Day.
So, my questions to you is, “What are you waiting for? Can you provide your own tips of the day, or some other advice/learning opportunities for your customers and clients?

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Impeccable Customer Service Tip #793

Be fully present with your customers and clients. This means putting the cell phone away and out of sight during all interactions, transactions, meetings, etc. When you’re with clients, be WITH them. Keeping your phone in plain sight — and especially using it, or even glancing at it — sends the message that the person you’re WITH might take a “back seat” to something or someone else.

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Impeccable Customer Service Tip #792

“You are serving a customer, not a life sentence. Learn how to enjoy your work”

–Laurie Mcintosh

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Impeccable Customer Service Tip #791

When’s the last time you reviewed your client contract templates? Do they really need to be that long, and include so much legaleze? If you’re not in a regulated industry, take a look and see what you can do to shorten and simplify. It’s one way to bring a little relief to your clients.

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Impeccable Customer Service Tip #790

Few things will sour a longstanding customer relationship as quickly as indifference. Be sure that your customers are made to feel acknowledged and appreciated by everyone on your staff.

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Impeccable Customer Service Tip #789

Contrast provides clarity: Discover what your clients traditionally do not like about a process and change it for the better. If you don’t do this, you’ll leave your clients feeling and thinking, “I can’t be the only one that feels this way, so why has nothing been done to fix it?”

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Impeccable Customer Service Tip #788

Make it easy for customers and clients to pay you. If you have a billing department, be sure they’re answering the phone, if you take credit cards, honor ALL of the major ones, and provide your clients with more than one payment method. People should never feel that they have to jump through hoops in order to give you their money.

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