Impeccable Customer Service Tip #760

You can tell when someone is multitasking while on the phone with you. So can your clients. Whenever possible, focus on giving them your undivided attention.

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Impeccable Customer Service Tip #759

Occasionally, you’ll discover — together with your client — that you have a mutual acquaintance/friend/neighbor/colleague. Find something nice to say about that 3rd party. If you’re unable to find something nice to say, then you shouldn’t say anything.

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Impeccable Customer Service Tip #758

If you asked your team members, “What do you see as your #1 priority here?” would their answer relate to (or at least include, in some way) the customer experience?

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Impeccable Customer Service Tip #757

“Know what your customers want most and what your company does best. Focus on where those two meet.”

–Kevin Stirtz

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Impeccable Customer Service Tip #756

Customer service has traditionally been thought of as a puzzle piece … Customer Experience is the whole puzzle; the whole journey; the most thoughtful and sensible route to sustainable profitability in 2015 and beyond.

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Impeccable Customer Service Tip #755

Stop taking yourself so seriously. Your customers need to see that you’re human. Lighten up. Remain professional, but let them see your lighter side as well.

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Impeccable Customer Service Tip #754

When meeting/engaging with clients, focus on being more interestED than interestING.

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Impeccable Customer Service Tip #753

Inconsistency is unsettling at best, and it’s been reported as a top reason companies see a decline in customer satisfaction ratings. What are you doing to create a predictable and consistent experience for your customers/clients?

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Impeccable Customer Service Tip #752

“In a complex world where time is precious and competition is fierce, companies have to be just as innovative with their customer service as they are with their products.”

–Steve Tobak

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Impeccable Customer Service Tip #751

You might think the pinnacle of the customer journey is closing the sale. Actually, the pinnacle is providing such a remarkable experience for that customer that they end up contributing to your growth by becoming a cheerleader for you and your business.

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